NF EN ISO 21388

NF EN ISO 21388

July 2021
Standard Current

Acoustics - Hearing aid fitting management (HAFM)

This document applies to hearing aid fitting management (HAFM) services offered by hearing aid professionals (HAP) when providing benefit for their clients. The provision of hearing aids relies on the knowledge and practices of a hearing aid professional, to ensure the proper fitting and adequate service in the interest of the client with hearing loss. This document specifies general processes of HAFM from the client profile to the follow-up through administering, organising and controlling hearing aid fitting through all stages. It also specifies important preconditions such as education, facilities and systems that are required to ensure proper services. The focus of this document is the services offered to the majority of adult clients with hearing impairment. It is recognized that certain populations with hearing loss such as children, persons with other disabilities or persons with implantable devices can require services outside the scope of this document. This document generally applies to air conduction hearing aids and for the most part also to bone conduction devices. Hearing loss can be a consequence of serious medical conditions. Hearing aid professionals are not in a position to diagnose or treat such conditions. When assisting clients seeking hearing rehabilitation without prior medical examination, hearing aid professionals are expected to be observant of symptoms of such conditions and refer to proper medical care. Further to the main body of the document, which specifies the HAFM requirements and processes, several informative annexes are provided. Appropriate education of hearing aid professionals is vital for exercising HAFM. Annex A defines the competencies required for the HAFM processes. Annex B offers a recommended curriculum for the education of hearing aid professionals. Annex C is an example of an appropriate fitting room. Annex D gives guidance on the referral of clients for medical or other specialist examination and treatment. Annex E is a recommendation for important information to be exchanged with the client during the process of HAFM. Annex F is a comprehensive terminology list offering definitions of the most current terms related to HAFM. It is the intention that these annexes be helpful to those who wish to deliver HAFM of the highest quality.

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Main informations

Collections

National standards and national normative documents

Publication date

July 2021

Number of pages

59 p.

Reference

NF EN ISO 21388

ICS Codes

03.100.70   Management systems
11.020.10   Health care services in general
11.180.15   Aids for deaf and hearing impaired people
17.140.01   Acoustic measurements and noise abatement in general

Classification index

S99-800

Print number

1

International kinship

European kinship

EN ISO 21388:2021
Sumary
Acoustics - Hearing aid fitting management (HAFM)

This document applies to hearing aid fitting management (HAFM) services offered by hearing aid professionals (HAP) when providing benefit for their clients. The provision of hearing aids relies on the knowledge and practices of a hearing aid professional, to ensure the proper fitting and adequate service in the interest of the client with hearing loss.

This document specifies general processes of HAFM from the client profile to the follow-up through administering, organising and controlling hearing aid fitting through all stages. It also specifies important preconditions such as education, facilities and systems that are required to ensure proper services.

The focus of this document is the services offered to the majority of adult clients with hearing impairment. It is recognized that certain populations with hearing loss such as children, persons with other disabilities or persons with implantable devices can require services outside the scope of this document. This document generally applies to air conduction hearing aids and for the most part also to bone conduction devices.

Hearing loss can be a consequence of serious medical conditions. Hearing aid professionals are not in a position to diagnose or treat such conditions. When assisting clients seeking hearing rehabilitation without prior medical examination, hearing aid professionals are expected to be observant of symptoms of such conditions and refer to proper medical care.

Further to the main body of the document, which specifies the HAFM requirements and processes, several informative annexes are provided. Appropriate education of hearing aid professionals is vital for exercising HAFM. Annex A defines the competencies required for the HAFM processes. Annex B offers a recommended curriculum for the education of hearing aid professionals. Annex C is an example of an appropriate fitting room. Annex D gives guidance on the referral of clients for medical or other specialist examination and treatment. Annex E is a recommendation for important information to be exchanged with the client during the process of HAFM. Annex F is a comprehensive terminology list offering definitions of the most current terms related to HAFM.

It is the intention that these annexes be helpful to those who wish to deliver HAFM of the highest quality.

Replaced standards (1)
NF EN 15927
November 2010
Standard Cancelled
Services offered by hearing aid professionals

Le présent document concerne les services offerts par les audioprothésistes pour améliorer les conditions de vie de leurs clients. Il spécifie le processus de délivrance des appareils de correction auditive, du premier contact client au suivi à long terme. Il définit également les exigences en termes d'éducation, d'installations, d'équipement et de code de conduite. Un système de management de la qualité ayant pour objectif de satisfaire le client et de couvrir les éléments du service est également un point essentiel des exigences. Il concerne les services offerts à la majorité des clients souffrant de troubles de l'audition. Certains groupes de personnes malentendantes tels que les enfants, les personnes souffrant d'autres handicaps ou les personnes porteuses d'implants, peuvent nécessiter d'autres services que ceux stipulés dans le présent document.

Standard replaced by (1)
NF EN 15927
November 2010
Standard Cancelled
Services offered by hearing aid professionals

Le présent document concerne les services offerts par les audioprothésistes pour améliorer les conditions de vie de leurs clients. Il spécifie le processus de délivrance des appareils de correction auditive, du premier contact client au suivi à long terme. Il définit également les exigences en termes d'éducation, d'installations, d'équipement et de code de conduite. Un système de management de la qualité ayant pour objectif de satisfaire le client et de couvrir les éléments du service est également un point essentiel des exigences. Il concerne les services offerts à la majorité des clients souffrant de troubles de l'audition. Certains groupes de personnes malentendantes tels que les enfants, les personnes souffrant d'autres handicaps ou les personnes porteuses d'implants, peuvent nécessiter d'autres services que ceux stipulés dans le présent document.

Table of contents
View the extract
  • Avant-propos
  • 1 Domaine d'application
  • 2 Références normatives
  • 3 Termes et définitions
  • 4 Conditions préalables du service
  • 5 Étapes générales du processus d'adaptation des aides auditives
  • 6 Qualité de service
  • Annexe A (informative) Compétences minimales de l'audioprothésiste
  • Annexe B (informative) Recommandation pour l'organisation de la formation des audioprothésistes (CITE niveau 5)
  • Annexe C (informative) Exemple de salle d'appareillage
  • Annexe D (informative) Recommandations concernant l'orientation des clients vers un autre spécialiste en vue d'un traitement et d'examens médicaux complémentaires
  • Annexe E (informative) Conseils d'information à l'appui du processus d'adaptation des aides auditives
  • Annexe F (informative) Terminologie
  • Bibliographie
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