NF EN ISO 9241-20

NF EN ISO 9241-20

March 2009
Standard Cancelled

Ergonomics of human-system interaction - Part 20 : accessibility guidelines for information/communication technology (ICT) equipment and services

ISO 9241-20:2008 is intended for use by those responsible for planning, designing, developing, acquiring, and evaluating information/communication technology (ICT) equipment and services. It provides guidelines for improving the accessibility of ICT equipment and services such that they will have wider accessibility for use at work, in the home, and in mobile and public environments. It covers issues associated with the design of equipment and services for people with a wide range of sensory, physical and cognitive abilities, including those who are temporarily disabled, and the elderly.

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Main informations

Collections

National standards and national normative documents

Thematics

Sécurité, Silver économie, Gestion des risques et SST, Accessibilité, QSE

Publication date

March 2009

Number of pages

55 p.

Reference

NF EN ISO 9241-20

ICS Codes

13.180   Ergonomics
35.180   IT terminal and other peripheral equipment

Classification index

X35-122-20

Print number

1 - 04/03/2009

International kinship

ISO 9241-20:2008

European kinship

EN ISO 9241-20:2009
Sumary
Ergonomics of human-system interaction - Part 20 : accessibility guidelines for information/communication technology (ICT) equipment and services

ISO 9241-20:2008 is intended for use by those responsible for planning, designing, developing, acquiring, and evaluating information/communication technology (ICT) equipment and services. It provides guidelines for improving the accessibility of ICT equipment and services such that they will have wider accessibility for use at work, in the home, and in mobile and public environments. It covers issues associated with the design of equipment and services for people with a wide range of sensory, physical and cognitive abilities, including those who are temporarily disabled, and the elderly.

Standard replaced by (1)
NF EN ISO 9241-20
December 2021
Standard Current
Ergonomics of human-system interaction - Part 20 : an ergonomic approach to accessibility within the ISO 9241 series

This document provides: a) an introduction to the importance of accessibility to human-system interaction; b) a discussion of the relationship of principles within the ISO 9241 series and accessibility; c) descriptions of activities related to the processes in ISO 9241-210 that focus on accessibility; d) references to standards relevant to the accessibility of interactive systems.

Table of contents
  • Avant-propos
    iv
  • Introduction
    vi
  • 1 Domaine d'application
    1
  • 2 Références normatives
    2
  • 3 Termes et définitions
    3
  • 4 Application
    4
  • 4.1 Principes
    4
  • 4.2 Structure d'application
    4
  • 4.3 Application des recommandations
    5
  • 4.4 Conformité
    5
  • 5 Accessibilité
    7
  • 5.1 Généralités
    7
  • 5.2 Contexte(s) d'utilisation et accessibilité
    7
  • 5.3 Processus
    8
  • 6 Recommandations relatives à la gestion du développement
    8
  • 6.1 Politique d'accessibilité des informations
    8
  • 6.2 Responsabilité du développement
    8
  • 7 Recommandations relatives aux caractéristiques des utilisateurs
    9
  • 7.1 Généralités
    9
  • 7.2 Vue
    11
  • 7.3 Ouïe
    13
  • 7.4 Parole
    14
  • 7.5 Capacités physiques
    15
  • 7.6 Capacités cognitives
    17
  • 8 Recommandations relatives aux caractéristiques des tâches
    19
  • 8.1 Réalisation des tâches sur la base du contexte d'utilisation
    19
  • 8.2 Disponibilité de différents moyens pour réaliser les tâches
    19
  • 8.3 Réalisation de la maintenance et d'autres opérations étrangères à la tâche
    19
  • 9 Recommandations relatives aux caractéristiques de l'équipement et des services
    19
  • 9.1 Généralités
    19
  • 9.2 Autres normes pour l'équipement et les services des TIC
    21
  • 9.3 Technologies d'assistance
    22
  • 9.4 Sélection et actionnement de l'équipement et des services des TIC
    22
  • 9.5 Préparation au fonctionnement et arrêt
    23
  • 10 Recommandations relatives aux caractéristiques de l'environnement
    23
  • 10.1 Fonctionnement dans un éventail d'environnements
    23
  • 10.2 Conception des environnements
    24
  • 10.3 Influence sur l'environnement
    24
  • Annexe A (informative) Vue d'ensemble de la série ISO 9241
    25
  • Annexe B (informative) Exemple de procédure d'évaluation de l'applicabilité et de la conformité de l'équipement et des services des TIC
    29
  • Annexe C (informative) Besoins de l'utilisateur
    34
  • Bibliographie
    43
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