NF ISO 11620

Information and documentation. Library performance indicators.

Le présent document propose un certain nombre d'indicateurs d'évaluation de résultats pour les bibliothèques. Pour chaque indicateur, on précise l'objet mesuré, les conditions de la mesure et les modalités de construction de l'indicateur. N'ont été retenus que les indicateurs confirmés par l'expérience ou décrits dans la littérature professionnelle.

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