NF ISO 11620

NF ISO 11620

October 2008
Standard Cancelled

Information and documentation - Library performance indicators

ISO 11620:2008 specifies the requirements of a performance indicator for libraries and establishes a set of performance indicators to be used by libraries of all types. It also provides guidance on how to implement performance indicators in libraries where such performance indicators are not already in use. The list and descriptions of the performance indicators are also summarized.ISO 11620:2008 provides a standardized terminology and concise definitions of the performance indicators. Furthermore, ISO 11620:2008 contains concise descriptions of the performance indicators and of the collection and the analysis of data needed. ISO 11620:2008 is applicable to all types of libraries in all countries. However, not all performance indicators are applicable to all libraries. Limitations on the applicability of individual performance indicators are also listed for each performance indicator.ISO 11620:2008 does not specify performance indicators for all services, activities, and uses of the resources of the library, either because such performance indicators had not been proposed and tested at the time of formulation of ISO 11620:2008, or because they did not fulfil the criteria specified.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

October 2008

Number of pages

99 p.

Reference

NF ISO 11620

ICS Codes

01.140.20   Information sciences
03.120.10   Quality management and quality assurance

Classification index

Z48-005

Print number

1 - 03/11/2008

International kinship

ISO 11620:2008
Sumary
Information and documentation - Library performance indicators

ISO 11620:2008 specifies the requirements of a performance indicator for libraries and establishes a set of performance indicators to be used by libraries of all types. It also provides guidance on how to implement performance indicators in libraries where such performance indicators are not already in use. The list and descriptions of the performance indicators are also summarized.

ISO 11620:2008 provides a standardized terminology and concise definitions of the performance indicators. Furthermore, ISO 11620:2008 contains concise descriptions of the performance indicators and of the collection and the analysis of data needed.

ISO 11620:2008 is applicable to all types of libraries in all countries. However, not all performance indicators are applicable to all libraries. Limitations on the applicability of individual performance indicators are also listed for each performance indicator.

ISO 11620:2008 does not specify performance indicators for all services, activities, and uses of the resources of the library, either because such performance indicators had not been proposed and tested at the time of formulation of ISO 11620:2008, or because they did not fulfil the criteria specified.

Replaced standards (1)
NF ISO 11620
October 1998
Standard Cancelled
Information and documentation. Library performance indicators.

Le présent document propose un certain nombre d'indicateurs d'évaluation de résultats pour les bibliothèques. Pour chaque indicateur, on précise l'objet mesuré, les conditions de la mesure et les modalités de construction de l'indicateur. N'ont été retenus que les indicateurs confirmés par l'expérience ou décrits dans la littérature professionnelle.

Standard replaced by (1)
NF ISO 11620
April 2015
Standard Current
Information and documentation - Library performance indicators

ISO 11620:2014 is applicable to all types of libraries in all countries. However, not all performance indicators apply to all libraries. Limitations on the applicability of individual performance indicators are listed in the scope clause of the description of each indicator. Performance indicators can be used for comparison over time within the same library. Comparisons between libraries can also be made, but only with caution. Comparisons between libraries will need to take into account any differences in the constituencies of the libraries and library attributes, with a good understanding of the indicators used, limitations to comparisons, and careful interpretation of the data). ISO 11620:2014 offers accepted, tested, and publicly accessible (i.e. non-proprietary) methodologies and approaches to measuring a range of library service performance.

Table of contents
  • Avant-propos
    iv
  • Introduction
    v
  • 1 Domaine d'application
    1
  • 2 Termes et définitions
    1
  • 3 Notation
    8
  • 4 Critères et cadre de description
    8
  • 4.1 Généralités
    8
  • 4.2 Critères
    9
  • 4.3 Cadre de description
    9
  • 5 Emploi des indicateurs de performance
    12
  • 5.1 Considérations générales
    12
  • 5.2 Choix des indicateurs de performance
    12
  • 5.3 Limites
    13
  • Annexe A (normative) Liste des indicateurs de performance des bibliothèques
    15
  • Annexe B (normative) Liste des descriptions des indicateurs de performance
    20
  • Bibliographie
    90
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