FD ISO 10018

FD ISO 10018

October 2012
Published document Cancelled

Quality management - Guidelines on people involvement and competences

ISO 10018:2012 provides guidance on engaging people in an organization's quality management system, and on enhancing their involvement and competence within it. ISO 10018:2012 is applicable to any organization, regardless of size, type, or activity.

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

October 2012

Number of pages

32 p.

Reference

FD ISO 10018

ICS Codes

03.100.30   Management of human resources
03.100.70   Management systems
03.120.10   Quality management and quality assurance

Classification index

X50-903

Print number

1 - 25/10/2012

International kinship

ISO 10018:2012
Sumary
Quality management - Guidelines on people involvement and competences

ISO 10018:2012 provides guidance on engaging people in an organization's quality management system, and on enhancing their involvement and competence within it. ISO 10018:2012 is applicable to any organization, regardless of size, type, or activity.

Replaced standards (1)
FD X50-183
July 2002
Published document Cancelled
Management tools - Human resources in a quality management system - Competence management

Le présent document propose des définitions des principaux concepts relatifs au management des ressources humaines et plus particulièrement au management des compétences. Il fournit des recommandations pour faciliter la mise en oeuvre des dispositions des normes ISO 9000:2000 sur ce sujet.

Standard replaced by (1)
FD ISO 10018
July 2020
Published document Current
Quality management - Guidance for people engagement

<p>This document gives guidelines for engaging people in an organization's quality management system and on enhancing their involvement and competence within it.</p> <p>This document is applicable to any organization, regardless of its size, type or activity.</p>

Table of contents
View the extract
  • Avant-propos
    iv
  • Introduction
    v
  • 1 Domaine d'application
    1
  • 2 Références normatives
    1
  • 3 Termes et définitions
    1
  • 4 Management de l'implication et de la compétence du personnel
    2
  • 4.1 Généralités
    2
  • 4.2 Implication et stratégie de la direction
    2
  • 4.3 Processus d'implication du personnel et d'acquisition de compétences
    2
  • 4.4 Analyse de l'implication du personnel et de l'acquisition de compétences
    3
  • 4.5 Planification de l'implication et de la compétence
    4
  • 4.6 Mise en oeuvre
    5
  • 4.7 Évaluation
    6
  • 5 Responsabilité de la direction
    7
  • 5.1 Engagement de la direction
    7
  • 5.2 Écoute client
    7
  • 5.3 Politique qualité
    7
  • 5.4 Objectifs qualité et planification
    7
  • 5.5 Responsabilité, autorité et communication
    7
  • 5.6 Revue de direction
    8
  • 6 Management des ressources
    8
  • 6.1 Mise à disposition des ressources
    8
  • 6.2 Ressources humaines
    9
  • 6.3 Infrastructure
    9
  • 6.4 Environnement de travail
    9
  • 7 Réalisation du produit
    10
  • 7.1 Planification de la réalisation du produit
    10
  • 7.2 Processus relatifs au client
    10
  • 7.3 Conception et développement
    11
  • 7.4 Achats
    12
  • 7.5 Production et préparation du service
    13
  • 7.6 Maîtrise des équipements de surveillance et de mesure
    14
  • 8 Mesurage, analyse et amélioration
    14
  • 8.1 Généralités
    14
  • 8.2 Surveillance et mesurage
    15
  • 8.3 Maîtrise du produit non conforme
    16
  • 8.4 Analyse des données
    16
  • 8.5 Amélioration
    16
  • Annexe A (informative) Facteurs ayant une incidence sur l'implication et la compétence du personnel.18
  • Annexe B (informative) Auto-évaluation
    24
  • Bibliographie
    26
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