FD X50-176
FD X50-176

FD X50-176

August 2017
Published document Current

Management tools - Process management - Implementation guide

Les principes développés dans ce document s'appliquent à tous types d'organismes quels que soient leur taille et leur domaine d'activités, et aux différents systèmes de management mis en oeuvre (qualité, sécurité, environnement, etc...) .

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Main informations

Collections

National standards and national normative documents

Thematics

Management et performance

Publication date

August 2017

Number of pages

56 p.

Reference

FD X50-176

ICS Codes

03.120.10   Quality management and quality assurance

Classification index

X50-176

Print number

1
Sumary
Management tools - Process management - Implementation guide

Les principes développés dans ce document s'appliquent à tous types d'organismes quels que soient leur taille et leur domaine d'activités, et aux différents systèmes de management mis en oeuvre (qualité, sécurité, environnement, etc...) .
Replaced standards (1)
FD X50-176
FD X50-176
October 2005
Published document Cancelled
Quality management - Process management

Le présent document présente des lignes directrices pour aider à comprendre l'approche processus préconisée par les normes de la série ISO 9000, version 2000, et propose des recommandations pour le déploiement de cette approche dans l'organisme.

Table of contents
  • Avant-propos
  • 1 Domaine d'application
  • 2 Termes et définitions
  • 3 L'approche processus
  • 4 Piloter des processus
  • 5 Manager par les processus
  • Annexe Annexe A (informative) Exemple de cartographies de processus
  • Annexe B (informative) Description d'un processus
  • Annexe C (informative) Indicateurs et tableau de bord
  • Annexe D (informative) Note explicative de la revue de processus
  • Annexe E (informative) Plan d'actions stratégique processus
  • Annexe F (informative) Éléments pour choisir un pilote de processus
  • Annexe G (informative) Exemple de méthode d'évaluation de la maturité d'un processus
  • Annexe H (informative) Exemple de méthode d'évaluation de la maturité de la démarche processus
  • Bibliographie
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