NF EN ISO 19011
Guidelines for quality and/or environmental management systems auditing
Le présent document fournit des lignes directrices sur l''audit de systèmes de management, comprenant les principes de l''audit, le management d''un programme d''audit et la réalisation d''audits de systèmes de management. Il donne également des lignes directrices sur l''évaluation de la compétence des personnes impliquées dans le processus d''audit, y compris le ou la responsable du management du programme d''audit, les auditeurs et les équipes d''audit. Il est applicable à tous les organismes qui doivent réaliser des audits internes ou externes de systèmes de management ou manager un programme d''audit.
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