NF EN ISO/IEC 17021

NF EN ISO/IEC 17021

May 2011
Standard Cancelled mandatory application standard
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Conformity assessment - Requirements for bodies providing audit and certification of management systems

ISO/IEC 17021:2011 contains principles and requirements for the competence, consistency and impartiality of the audit and certification of management systems of all types (e.g. quality management systems or environmental management systems) and for bodies providing these activities. Certification bodies operating to ISO/IEC 17021:2011 need not offer all types of management system certification.Certification of management systems is a third-party conformity assessment activity. Bodies performing this activity are therefore third-party conformity assessment bodies.

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Main informations

Collections

National standards and national normative documents

Publication date

May 2011

Number of pages

59 p.

Reference

NF EN ISO/IEC 17021

ICS Codes

03.100.70   Management systems
03.120.20   Product and company certification. Conformity assessment

Classification index

X50-072

Print number

1 - 11/04/2011

International kinship

ISO/IEC 17021:2011

European kinship

EN ISO/IEC 17021:2011
Sumary
Conformity assessment - Requirements for bodies providing audit and certification of management systems

ISO/IEC 17021:2011 contains principles and requirements for the competence, consistency and impartiality of the audit and certification of management systems of all types (e.g. quality management systems or environmental management systems) and for bodies providing these activities. Certification bodies operating to ISO/IEC 17021:2011 need not offer all types of management system certification.

Certification of management systems is a third-party conformity assessment activity. Bodies performing this activity are therefore third-party conformity assessment bodies.

Replaced standards (1)
NF EN ISO/IEC 17021
November 2006
Standard Cancelled
Conformity assessment - Requirements for bodies providing audit and certification of management systems

ISO/IEC 17021:2006 contains principles and requirements for the competence, consistency and impartiality of the audit and certification of management systems of all types (e.g. quality management systems or environmental management systems) and for bodies providing these activities. Certification bodies operating to this International Standard need not offer all types of management system certification. Certification of management systems is a third-party conformity assessment activity. Bodies performing this activity are therefore third-party conformity assessment bodies.

Standard replaced by (1)
NF EN ISO/IEC 17021-1
September 2015
Standard Current
Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1 : requirements

ISO/IEC 17021-1:2015 contains principles and requirements for the competence, consistency and impartiality of bodies providing audit and certification of all types of management systems. Certification bodies operating to ISO/IEC 17021-1:2015 do not need to offer all types of management system certification. Certification of management systems is a third-party conformity assessment activity and bodies performing this activity are therefore third-party conformity assessment bodies.

Table of contents
  • Avant-propos
    v
  • Introduction
    vi
  • 1 Domaine d'application
    1
  • 2 Références normatives
    1
  • 3 Termes et définitions
    1
  • 4 Principes
    3
  • 4.1 Généralités
    3
  • 4.2 Impartialité
    3
  • 4.3 Compétence
    4
  • 4.4 Responsabilité
    4
  • 4.5 Transparence
    4
  • 4.6 Confidentialité
    5
  • 4.7 Traitement des plaintes
    5
  • 5 Exigences générales
    5
  • 5.1 Domaine juridique et contractuel
    5
  • 5.2 Gestion de l'impartialité
    5
  • 5.3 Responsabilité et situation financière
    7
  • 6 Exigences structurelles
    7
  • 6.1 Organisation et direction
    7
  • 6.2 Comité pour la préservation de l'impartialité
    8
  • 7 Exigences relatives aux ressources
    9
  • 7.1 Compétence de la direction et du personnel
    9
  • 7.2 Personnel intervenant dans les activités de certification
    10
  • 7.3 Intervention d'auditeurs et d'experts techniques externes individuels
    11
  • 7.4 Enregistrements relatifs au personnel
    11
  • 7.5 Externalisation
    12
  • 8 Exigences relatives aux informations
    12
  • 8.1 Informations accessibles au public
    12
  • 8.2 Documents de certification
    13
  • 8.3 Répertoire des clients certifiés
    13
  • 8.4 Référence à la certification et utilisation des marques
    13
  • 8.5 Confidentialité
    14
  • 8.6 Échange d'informations entre l'organisme de certification et ses clients
    15
  • 9 Exigences relatives aux processus
    16
  • 9.1 Exigences générales
    16
  • 9.2 Évaluation et certification initiales
    24
  • 9.3 Activités de surveillance
    27
  • 9.4 Renouvellement de la certification
    28
  • 9.5 Audits particuliers
    29
  • 9.6 Suspension, retrait ou réduction du périmètre de la certification
    30
  • 9.7 Appels
    30
  • 9.8 Plaintes
    31
  • 9.9 Enregistrements relatifs aux demandeurs et aux clients
    32
  • 10 Exigences relatives au système de management des organismes de certification
    33
  • 10.1 Options
    33
  • 10.2 Option 1: Exigences relatives au système de management conformément à l'ISO 9001
    33
  • 10.3 Option 2: Exigences générales relatives au système de management
    33
  • Annexe A (normative) Connaissances et savoir-faire exigés
    37
  • Annexe B (informative) Méthodes possibles d'évaluation
    38
  • Annexe C (informative) Exemple d'un organigramme de détermination et de maintien des compétences
    40
  • Annexe D (informative) Comportements personnels souhaités
    42
  • Annexe E (informative) Audit tierce partie et processus de certification
    43
  • Annexe F (informative) Éléments à prendre en considération pour le programme, le périmètre ou le plan d'audit
    45
  • Bibliographie
    47
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