Le présent document définit les caractéristiques et les conditions que doivent remplir les contrats d'abonnement pour l'entretien des installations de chaudières utilisant le fioul.Il décrit les conditions que les parties intéressées, professionnels et consommateurs, sont convenues de faire figurer dans un contrat d'abonnement pour l'entretien des chaudières à usage domestique équipées de brûleurs à pulvérisation utilisant le fioul. Sont considérées les chaudières ayant une puissance utile inférieure ou égale à 70 kW.

Le présent document spécifie les engagements de service des prestataires dans le domaine du montage et entretien des véhicules au GPL carburant.

ISO 22870:2016 gives specific requirements applicable to point-of-care testing and is intended to be used in conjunction with ISO 15189. The requirements of this document apply when POCT is carried out in a hospital, clinic and by a healthcare organization providing ambulatory care. This document can be applied to transcutaneous measurements, the analysis of expired air, and in vivo monitoring of physiological parameters.Patient self-testing in a home or community setting is excluded, but elements of this document can be applicable.

Le présent document entre dans le cadre des procédures permettant de vérifier les compétences du personnel en charge du montage et/ou de l'entretien des équipements GPL automobile.

Le présent document spécifie des procédures qui seront mises en oeuvre pour établir les niveaux d'assurance qualité (QAL) des systèmes automatiques de mesurage (AMS) installés dans les installations industrielles en vue du dosage des effluents gazeux et de la détermination des autres paramètres des effluents gazeux.Le présent document spécifie :- une procédure (QAL2) pour l'étalonnage de l'AMS et la détermination de la variabilité des valeurs mesurées par lui ;- une procédure (QAL3) pour le maintien et la démonstration de la qualité exigée des résultats de mesurage au cours du fonctionnement normal d'un AMS ;- une procédure pour les tests annuels de surveillance (AST) de l'AMS.Il est destiné à être utilisé une fois que l'AMS est certifié conformément à la série de Normes NF EN 15267.

ISO/IEC 17024:2012 contains principles and requirements for a body certifying persons against specific requirements, and includes the development and maintenance of a certification scheme for persons.

This document establishes a framework and outlines a process to identify criteria for environmental impacts and performance to take into account when considering projects, assets and activities seeking finance.This document also gives guidance on assessing the risks and opportunities that can arise in applying environmental criteria to projects, assets and activities.It is applicable to parties seeking finance, providing finance or other interested parties.

This document specifies requirements and gives guidance to organizations for measuring and assessing a defined economic system to determine their circularity performance at a specific time. Measurement and assessment are performed by the collection and calculation of data with the help of mandatory and optional circularity indicators.This document provides a framework to guide users within organizations of all types and sizes through the measurement and assessment process, including system boundary setting and choice of indicators, as well as processing and interpreting data in a consistent and reproducible manner to generate meaningful and verifiable results.The framework is applicable to multiple levels of an economic system, ranging from regional, interorganizational and organizational to the product level.To measure and assess social, environmental and economic impacts that are caused by the actions of the organization to achieve circular goals and objectives, the document provides a list of complementary methods that can be used in addition to this document.

This document specifies minimum requirements for the training of advanced scientific divers to undertake advanced scientific diving.This document specifies evaluation criteria for these competencies.This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

This document specifies requirements for refrigerated delivery service providers to deliver goods directly from the last contactless refrigerated goods operation areas at distribution centres to recipients through contactless cold chain, depending on customers' needs. This document does not apply to the transfer of goods between distribution centres.This document includes requirements for:—     refrigerated delivery service providers;—     facilities and the equipment involved in contactless refrigerated delivery;—     the operation process;—     the handling of abnormal conditions.This standard is also applicable to scenarios that need contactless cold chain delivery under special circumstances, such as epidemics.

This document provides guidance to advance the adoption of asset management through public policy, specifically focused on the external context of all organizations that manage assets.This guidance defines and describes an enabling environment for asset management, and outlines how it can be created, sustained and improved through the use of public policy (see Clause 4).It outlines how participants in that environment can act and interact with one another to influence the development and deployment of public policies to enable asset management in their countries and jurisdictions (see Annexes A and B).This document provides a consistent approach (see Annexes C and D) to the development of public policy instruments (see 5.2.1) that enable asset management and help achieve government objectives. These can include implementing a framework of recommended practices for effective public investment (see Table 1), achieving the United Nations Sustainable Development Goals (UN SDGs), and otherwise generating greater value to society.

This document specifies a process to qualify the suitability, reliability and effectiveness of artefact metrics as well as artefact metric recognition principles for identification and verification.The artefact metric recognition described in this document can be used to identify or verify artefacts using one or more measurements of their characteristics, each of which is unique to an individual artefact and is supposedly impossible to reproduce.This document is applicable to artefact metrics throughout the life cycle processes of products.Measurement of the resilience of the system where the distinguishing characteristic is degraded is out of the scope of this document.This document is applicable to performance testing of artefact metric systems and algorithms through analysis of the comparison scores and decisions output by the system, without requiring detailed knowledge of the system’s algorithms or of the underlying distribution of characteristics in the objects of interest.This document excludes performance testing where deliberate attacks undermine the artefact metric system.

This document specifies requirements for rebreather instructor training programmes which provide the competencies required to be able to train rebreather divers.This document specifies evaluation criteria for these competencies and specifies the requirements for four levels of rebreather instructors.This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision according to ISO 24803.

This document describes the elements of organizational culture and provides the formula for comparable measures for internal and external reporting.This document also highlights issues that need to be considered when interpreting the organizational culture data, especially when deciding on appropriate interventions internally and when reporting these to external stakeholders (e.g. regulators, investors).

This document defines the conditions necessary for the interoperable deployment of visible digital seals (VDSs). It describes the structure, possible forms of representation, production process and verification process applicable to VDSs, for any type of document or object to which they relate.This document does not establish requirements for users that issue and verify documents or for users that implement and deploy VDSs.This document does not apply to detailed response formatting functions (RFFs). These requirements and functions are defined by the trust service operator (TSO) and generally cover functionalities such as the security levels of certificates and governance rules to be applied to document issuers and trust service providers (TSPs) intervening in the VDS ecosystem.This document does not apply to the governance related to the operation of the VDS scheme. It is not intended to replace the specifications from Agence Nationale des Titres Sécurisés (ANTS), Bundesamt für Sicherheit in der Informationstechnik (BSI) and International Civil Aviation Organization (ICAO) documents.

This document gives guidance on the alignment between financial and non-financial asset management functions, to improve internal controls as part of an organization’s management system. This document is applicable to all types of assets and by all types and sizes of organizations.

This document defines terms used in the field of project, programme and portfolio management.This document is applicable to any type of organization, including public or private, and any size or sector, as well as any type of project, programme or portfolio in terms of complexity, size or duration.

This document provides recommendations on how to measure individual employee engagement and whether to aggregate this data to an enterprise view. It demonstrates how the use of a strategic framework for employee engagement determines the key aspects that drive employee engagement, and how a framework of metrics can be developed that link positive or negative outcomes to one or more of the strategic drivers, to link cause and effect.The document also demonstrates the linkage between individual engagement and the role and performance of management at all levels to understand and manage the conditions that impact actual engagement. It demonstrates the complexity and interconnectedness of values, behaviours, processes, systems, and relationships that create a system of inter-dependency responsible for the achievement of optimum employee engagement.

ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:· essential elements in FM sourcing processes;· FM roles and responsibilities in sourcing processes;· development processes and structures of typical agreement models.ISO 41012:2017 is applicable to:· strategic processes related to service and support functions for the core business;· development of FM strategies;· development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;· development of FM information systems;· FM education and research;· organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).

This document provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams.It is applicable to all organizations that need to plan and conduct internal or external audits of management systems or manage an audit programme.The application of this document to other types of audits is possible, provided that special consideration is given to the specific competence needed.

Le présent document définit les profils de compétence et établit des procédures d'évaluation des compétences des personnes qui réalisent l'installation, la réparation et la maintenance des systèmes de propulsion au GPL dans des ateliers relevant de la NF EN 16652-1 (2) .Les exigences du présent document ne s'appliquent pas aux " réparateurs de réseaux de constructeurs automobiles " (voir 3.9) lorsqu'ils effectuent des activités de réparation, d'entretien et de maintenance de véhicules de constructeurs pour lesquels ils sont agréés et dûment formés.

This document defines the activities related to refrigerating systems according to ISO 5149?1, ISO 5149?2, ISO 5149?3 and ISO 5149?4 and other equivalent standards, such as EN 378?1, EN 378?2, EN 378?3, EN 378?4 and the associated competence profiles. It also establishes the competence criteria for persons who carry out these activities. Activities concerning electricity are excluded.NOTE 1   As a refrigerating circuit is considered not to incorporate electrical and electronic systems, activities in this area are not part of this document. National regulations or appropriate International or national standards can be referred to for competence on electrical and electronic systems.NOTE 2   This document does not apply to persons carrying out work on self?contained refrigerating systems as defined in ISO 5149?1 or EN 378?1, from the initial design of the product to the complete manufacture of the product, provided the process is controlled and the methods used are checked by an organization or individual responsible for the conformance with statutory requirements on health, safety and environment (e.g. energy efficiency).NOTE 3   This document does not constitute a training programme.

This document identifies the capabilities and responsibilities required for the qualification of the AM operators on the field of the additive manufacturing technologies dealing with metallic parts production, specifically for the employment of powder bed fusion – electron beam for metals (PBF-EB/M).This document identifies criteria for the theoretical and practical assessment of personnel operating PBF-EB/M machines. The activities and procedures foreseen to be performed by the PBF-EB operator are also part of this document.This document is intended to provide guidance for qualification of machine operators in general industrial applications.

Le présent document s'applique aux entreprises de portage salarial. Il spécifie les principes et critères applicables à toute entreprise de portage salarial, quel que soit sa taille ou domaine d'activité.Il ne s'applique pas aux salariés portés ni aux clients des entreprises de portage salarial.

This document establishes the minimum requirements for supplementary charter services and experiences offered by a charter provider. It is applicable to any individual or organization which offers such additional services.This document excludes bareboats that:—    do not have living accommodation;—    are only hired as accommodation and are not permitted to leave their mooring/berth.This document does not establish the construction requirements for equipment provided.

This document provides guidance on how to attract, source, assess and employ people with the goal of meeting the organizational needs while fostering a positive candidate experience. It focuses on key processes and practices, including:—     preparing and planning;—     managing the different phases and stakeholders;—     reviewing and learning.This document can be used by any organization, regardless of type or size.NOTE            This document can be used by anyone managing or performing the recruitment function, whether this is a dedicated role within the organization or an additional task for someone with another role, as well as those who evaluate, teach or consult in recruitment.

This document gives guidelines for engaging people in an organization's quality management system and on enhancing their involvement and competence within it.This document is applicable to any organization, regardless of its size, type or activity.

Le présent document spécifie les méthodes et procédures de formation de groupes pour un système de transfert de puissance sans fil spatial. Le groupe du système de transfert de puissance sans fil spatial qui contient de multiples sources de puissance assure le transfert de puissance vers des dispositifs de réception au moyen de la technologie par résonance magnétique.

Le présent document précise les principes de traitement des réclamations liés aux services postaux nationaux et internationaux. Il s'applique aux services tant nationaux que transfrontières. Une attention particulière est portée sur la manière de traiter les réclamations dans des situations impliquant plusieurs opérateurs. Le présent document donne également des lignes directrices relatives aux procédures de dédommagement et de réparation.

This document defines terms and establishes principles and outcomes for asset management. It describes:?     the benefits of asset management and an asset management system;?     the relationship between asset management, the asset management system and asset portfolio;?     asset management improvement and maturity.This document is applicable to all types of assets and all types and sizes of organizations.This document does not provide financial, accounting, human resources nor technical guidance for managing specific asset types.NOTE            For the purposes of this document, ISO 55001 and ISO 55002, the term ?asset management system? is used to refer to a management system for asset management.

This document specifies the communication schema designed to provide mobile machinery status data from a telematics provider's server to customer applications via the Internet. The data is collected from a mobile machine using telematics data-logging equipment and stored on a telematics provider's server. This document describes the communications records used to request data from the server and the responses from the server containing specified data elements to be used in the analysis of machine performance and machine management status related with operation and/or maintenance.It is applicable to self-propelled earth-moving machinery as defined in ISO 6165 and mobile road construction machinery as defined in ISO 22242 equipped with location and time instrumentation.It is not applicable to the on-board data collection, on-board communication protocol (e.g. CANbus) or wireless transmission of the mobile machinery data to the telematics provider's server after the data have been collected at the data logger. See Figure 1.

This document gives guidelines for information exchange. It includes principles, a framework and a process for information exchange. It identifies mechanisms for information exchange that allow a participating organization to learn from others' experiences, mistakes and successes. It can be used to guide the maintenance of the information exchange arrangement in order to increase commitment and engagement. It provides measures that enhance the ability of participating organizations to cope with disruption risk.This document is applicable to private and public organizations that require guidance on establishing the conditions to support information exchange.This document does not apply to technical aspects but focuses on methodology issues.NOTE Legislation can differ from jurisdiction to jurisdiction. It is the user's responsibility to determine how applicable legal requirements relate to this document.

This document gives guidelines for the application of an asset management system, in accordance with the requirements of ISO 55001.This document can be applied to all types of assets and by all types and sizes of organizations.NOTE 1 This document is intended to be used for managing physical assets in particular, but it can also be applied to other asset types.NOTE 2 This document does not provide financial, accounting or technical guidance for managing specific asset types, however, in Annex F information is provided on the relationship between the financial and non-financial asset management functions.NOTE 3 For the purposes of ISO 55000, ISO 55001 and this document, the term "asset management system" is used to refer to a management system for asset management.

Le présent document s'inscrit dans la mise en oeuvre de la démarche de personnalisation dans le cadre général de la qualification d'un système à son environnement de service (mécanique, climatique, électromagnétique, etc.) , et a pour objet de définir le facteur d'essai.Le facteur d'essai se combine au coefficient de garantie pour constituer la sévérité de l'essai. Il est uniquement utilisé dans le cadre d'une démonstration par essai (s) . L'utilisation de ce facteur est particulièrement adaptée dans le cadre d'une démonstration basée sur un faible nombre de systèmes testés (généralement inférieur à 10) . Cette sévérité est parfois appelée coefficient de durcissement de l'essai.

ISO 15143-2:2010 specifies a data dictionary for the exchange of data in worksite data‑controlled construction operations as specified in ISO 15143-1. It also gives definitions of terms used in relation to the data dictionary.For the purposes of data exchange between different systems, it includes identification, definition and specification of common items of data to be exchanged on typical earth-moving construction worksites, definition of application schema, metadata describing the attributes of each data element, and basic normative data elements with their attributes (in tabular format).

ISO 15143-1:2010 specifies system architecture for the exchange of data related to the use of earth‑moving machinery, as defined in ISO 6165, and mobile road construction machinery, as defined in ISO 22242 when used for work similar to earth-moving, in worksite data‑controlled construction operations. It also gives definitions of terms related to worksite data exchange.It covers only the application layer of the OSI reference model according to ISO/IEC 7498-1, and does not cover the presentation, session, transport, network, data link or physical layers of the model. Specific agreement (selection of applicable specifications, standards, etc.) relating to those layers will therefore be needed if data exchange is to be facilitated.

Le présent document traite des exigences de conception et de fonctionnement des spas et de bien-être.

Le présent document a pour objectif de permettre aux organismes de formation (organisme de formation, forma-teur indépendant) et aux donneurs d'ordres (entreprise, organisation) de mieux se comprendre grâce à un vocabulaire normalisé. Ce langage, spécifiquement défini, aidera à la clarté de la relation et à l'ajustement de l'offre et de la demande de formation en vue d'assurer la qualité de la prestation. Le présent document assure la lisibilité de toutes les autres normes relatives à la formation professionnelle.